Mobile Locker NV

General terms and conditions of events

    Update: april 2025

    1. Applicability‍

    1.1. These General Terms andConditions apply to the use of lockers provided by Mobile Locker NV and locatedat a festival or event for storage of items or charging devices by the user inthe lockers operated by Mobile Locker NV.

    1.2. All agreements concluded by MOBILE LOCKER NV are exclusively governed byBelgian law. Disputes arising from an agreement to which these terms and conditions apply shall be adjudicated by the competent court, provided that the counterparty is granted a period of one month after Mobile Locker has invoked this provision in writing to choose the competent court according to the law.

    2. Offer and acceptance of baggage‍

    2.1. Upon request, the contentsof the items must be shown. Mobile Locker is authorized to refuse the offereditems without giving reasons. Mobile Locker is authorized to refuse the offereditems without giving reasons.

    2.2. Items with a value exceeding 500 euros may not be stored in a singlelocker.

    2.3. If, however, valuables or baggage with a value exceeding 500 euros are placed in a locker, the agreement shall be deemed not to cover those valuables, or it shall be deemed to apply only to those goods collectively representing a value of 500 euros. The storage of baggage with a higher value than 500 euros is at the risk of the counterparty.

    3. Formation of the agreement‍

    3.1. The agreements concerningthe provision of lockers are concluded as soon as the counterparty has obtainedactual possession of a locker in accordance with the prescribed procedure forthat locker.

    3.2. Deviating agreements with and/or commitments made by Mobile Locker NV staff shall only be binding on MOBILE LOCKER NV if and to the extent that these agreements have been confirmed in writing by MOBILE LOCKER NV.

    4. Inspection, destruction, and removal of baggage‍

    4.1. If the baggage is stored ina locker provided by MOBILE LOCKER NV, an employee of MOBILE LOCKER NV isauthorized to open that locker and inspect its contents, even if the baggagehas been entrusted to MOBILE LOCKER NV in a closed suitcase, box, or similarcontainer.

    4.2. Baggage deemed dangerous or likely to cause inconvenience by MOBILE LOCKER NV, such as drugs, explosives, chemicals, perishable goods, living beings, etc., may be destroyed or removed by MOBILE LOCKER NV at the counterparty’s expense, without the counterparty being able to make any claim in this regard.

    5. Use of the locker‍

    5.1. The baggage must becollected during the specified opening hours of an event or festival. Festivalx camping: The baggage must be collected during the specified rental period.After the rental period has expired, an hourly surcharge will be applied. Thelockers will only be opened once the due fees have been fully paid.

    5.2. Once the rental period has expired, MOBILE LOCKER NV is authorized tostore the baggage elsewhere. The items will be bagged, documented and stored atMOBILE LOCKER NV or by the event or festival organization.

    5.3. Any form of food or open beverages is prohibited from being stored in the locker. In the event that Mobile Locker NV encounters food or open beverages,Mobile Locker NV reserves the right to remove and dispose of these items without the intervention of the owner.

    5.4. Lockers with electrical outlets are exclusively for charging purposes. The use of electrical devices such as flat irons, hairdryers, power strips, kettles, etc., is strictly prohibited. Any violation of this policy will result in the removal of the locker contents and termination of the rental by MobileLocker NV.

    5.5. If a total of 6 weeks have passed without the baggage being collected, the counterparty has relinquished their right to it. MOBILE LOCKER NV is then entitled to sell or destroy this baggage, without the counterparty being able to make any claim in the case of destruction. If the items need to be sent, the rental price, administrative fee of €25 + shipping costs must be settled in advance.

    6. Liability

    6.1. MOBILE LOCKER NV is onlyliable for damage to or loss of items in a locker to the extent that suchdamage or loss is attributable to the malfunctioning of that locker and to theextent that this damage and loss are not covered and compensated by an insurancepolicy taken out by the counterparty. A locker is deemed to malfunction only ifit does not work in accordance with the specifications applicable to thelocker. The counterparty must verify before using a locker that it is empty andclean and that all parts of the locker are functioning properly. Upon closingthe locker, the user must ensure that the locker door is securely locked.

    6.2. If MOBILE LOCKER NV is liable, this liability is at all times limited to an amount of 500.00 € (including VAT) per locker.

    6.3. If the counterparty’s baggage causes damage attributable to MOBILE LOCKER NV or to the baggage of third parties, the counterparty must compensate MOBILE LOCKER NV for such damage.

    7. Reporting damages and settlement of damages‍

    7.1. In the event of damage or loss, the counterparty must immediately inform the designated MOBILE LOCKER NV staff member via a dedicated email address, displayed at the locker containers or help@mobilelocker.eu. In case of suspected theft, a report must also be made immediately to the local police. Furthermore, the counterparty must notifyMOBILE LOCKER NV in writing of such damages within 48 hours of their discovery, indicating the circumstances under which the damage occurred and sending a copy of any report made to the police.

    7.2. The amount of the damage compensation will be paid by MOBILE LOCKER NV within four weeks after the final determination of our liability and the amount of the damage compensation. If missing goods are found and reclaimed, the counterparty is obliged to take back these goods and repay any previously paid compensation for damages.

    8. Use data of lockers‍

    For the determination of facts relating to the use of lockers, unless proven otherwise, the data stored or indicated in the registration system for the respective locker are decisive. This data may be requested by the other party and is stored exclusively for this purpose.

    9. Pre-sales‍

    9.1. If lockers are offered online in advance, a reservation can be canceled up to a maximum of 10 business days before the festival or event. Any requests for the cancellation of a reservation after this period has passed shall be declined at the discretion ofMobile Locker NV.

    9.2. The purchaser of a reservation is responsible for selecting the correctevent, locker zone and/or location when making the booking. In the event that alocker is purchased incorrectly, Mobile Locker NV is not obligated to modify orrefund the reservation.

    9.3. In the event that a person with a reservation is unable to collect their locker due to personal errors or circumstances, such as illness or changes in personal plans, Mobile Locker NV is not obligated to issue a refund.

    10. Force majeure‍

    If a locker cannot be used due to circumstances beyond the user’s control, such as storms, event cancellation, or other unforeseen situations, Mobile Locker NV is not obligated to provide a full refund. Each case will be assessed individually, and a suitable solution may be offered, such as a voucher or partial refund.